Thank you for your interest in
THE OGREN GROUP SPECIAL REPORT
The Impact of Disparate Tools on the State of IT Service Management in Mid-Tier Organizations
In this report:
- Survey findings of North American IT executives, datacenter managers and staff
- The rationale behind IT Service Management / Business Service Management
- The use of multiple tools to support IT service reliability and improvement
- Pragmatic operational requirements and functional requisites for core IT service capabilities
- An overview of AccelOps; its design principals and application to realize IT service management benefits
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