AccelOps

What's new in AccelOps v1.6x?

What is AccelOps?

AccelOps is an innovative datacenter and IT service management software delivered as a virtual appliance or SaaS. Our all-in-one solution empowers organizations to readily monitor, achieve and improve service availability, performance and security. The integrated IT solution aggregates, cross-correlates and manages diverse operational data to yield unprecedented enterprise visibility, operational efficiencies, service control and resource savings.   Top

What is IT service management?

IT Service Management involves assessing and improving IT processes and technologies to meet business objectives. An IT service management solution enables organizations to monitor, achieve and improve IT service reliability often measured against quantifiable requirements or service level agreements (SLAs).   Top

Is AccelOps an appliance or a service?

AccelOps is software delivered as a Virtual Appliance (on premise) or Software-as-a-Service (SaaS). Virtual Appliance customers procure necessary hardware for centralized operational data collection, processing and storage. SaaS customers download and install the AccelOps on-premise client software (not an agent), which securely sends locally captured operational data to the AccelOps datacenter for processing and storage.   Top

How can I obtain an evaluation version?

North American organizations can qualify for a 30-day trial evaluation of our AccelOps All-In-One datacenter and IT service management solution. Prospective customers are invited to request an AccelOps trial or contact our sales department directly. A sales representative will contact you to gain further insight into your environment and to assess trial evaluation qualifications.   Top

How is AccelOps licensed?

AccelOps solution is licensed as an annual subscription that includes maintenance and technical support. Each model has different delivery options with respective performance and capacity related to the operational data to be processed and stored.   Top

What is the difference between the AccelOps virtual appliance and the SaaS model?

Both solutions have identical functionality. The only difference is that SaaS customers leverage the AccelOps datacenter to process and store their operational data.   Top

How does AccelOps support VMware and virtualization?

AccelOps, both the SaaS and virtual appliance solution, operates as a guest host (turnkey software appliance) on VMware ESX or ESXi. Our solution automatically discovers, trends and tracks ESX servers, VM relationships and metrics. Operational monitoring includes, but is not limited to: the ESX server version and operating hardware, ESX hypervisor and respective virtual machine status, virtual machine #, name, configuration path, and guest OS, and virtual machine and host resource utilization. For more information about AccelOps' VMware support policy, click here.   Top

What IT functionality does AccelOps provide?

AccelOps all-in-one datacenter and IT service management solution provides holistic infrastructure monitoring, alerting and reporting, as well as service-oriented management by integrating the following core IT functions:

• Business Service Management and business impact assessment
• Performance management and network behavior analysis
• Availability management with SLA monitoring
• Security information event management
• Dynamic CMDB and change management
• Discovery, auto-baselining and exception tracking
• Network inventory and asset management
• Automated application to IT infrastructure service mapping
• Interactive Layer 2 and Layer 3 Network Topology Mapping
• Enterprise search supporting iterative keyword and structured queries
• Identity, location and insider threat management
• Directory service integration and monitoring
• Governance, risk and compliance controls and reporting
• Real-time event / log consolidation and cross-correlation
• Over 500 built-in customizable reports spanning IT functional domains
• Case management with automated trouble ticketing of AccelOps incidents
• Online operational data retention with centralized, efficient storage management

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How does AccelOps map IT services?

AccelOps provides an automated service-mapping feature that facilitates the process of service definition. Users simply define a service and select applications, whereby AccelOps presents the actual supporting infrastructure. All respective monitored functions and policies of each component are inherited by the service along with user-defined service level watermarks. By defining and mapping services, the IT staff and executives gain instant service intelligence presented through a service carousel, drill-through dashboards and a bevy of reports to streamline collaboration trouble-shooting, capacity planning, SLA trending and business impact assessment.   Top

Does AccelOps provide real-time and historic data analysis?

AccelOps does perform real-time and historic data analysis. The solution has built-in and extensible analytics that correlate operational data dynamically and historically leveraging an optimized operational data repository which allows for long-term historic data analysis. AccelOps operational data is always online and available for up to one year without having to restore archives or reprocess raw data - with a license option to satisfy even longer data retention requirements.   Top

Does AccelOps provide log management?

Yes. AccelOps has built-in log management.   Top

Does AccelOps provide network visualization?

Yes. AccelOps has built-in network visualization and provides the most current layer 2 and layer 3 topology maps. Maps are presented with event and service map overlays and support drill-through object details. Displayed maps can be filtered, exported and saved with the ability to adjust views and objects.   Top

Does AccelOps co-exist with my current tools?

AccelOps integrates more than fifteen IT functions and can consolidate conventional IT management tool portfolios. While AccelOps can co-exist with your current tools, AccelOps serves as the primary operational oversight platform and can complete infrastructure monitoring, asset management, incident response, problem analysis, tracking, planning and reporting processes.   Top

How easy is it to get AccelOps started?

AccelOps solutions are designed for convenient integration into your current infrastructure and an administration wizard helps customers, step-by-step, through implementation to ensure rapid results.   Top

What does AccelOps software require to operate?

The AccelOps solution runs as a guest host on VMware ESX or ESXi and requires hardware to support each respective Model.   Top

How does AccelOps obtain operational data... does AccelOps use agents?

AccelOps does not require agents and the solution is not an "inline" product. AccelOps is placed on a network where it can obtain operational data, as well as establish sessions with the infrastructure. AccelOps uses standard secure or vendor-specific protocols such as SNMP, Syslog, network flow, WMI, MS-RPC, JMX, Cisco SDEE, Checkpoint LEA, JDBC, VMware VI-SDK, HTTPS, IMAP, IMAP over SSL, POP3, SSH, and Telnet. AccelOps does support agents such as the Snare family of open source agents from Intersectalliance.com.   Top

Does AccelOps require a database?

AccelOps utilizes both a proprietary data management system and a commercial open source relational database to manage event data and structured information. This results in high-performance event data insertion, quick search and reporting capacity. No database administration or tuning is required.   Top

What will I see after it is deployed?

AccelOps provides Datacenter infrastructure monitoring, operational analytics and IT service management. As the system is exposed to the infrastructure through its auto-discovery feature, built-in analytics populate incidents, event, IT functional domain, device, performance, availability, security and service-level dashboards, alerting and reports. Users get instant visibility into component details such as configurations, topology, location, operational health status, changes, trends, events, problems, threats and violations, as well as service-oriented insight such as service component dependencies, issues, outages and service-level trends. This operational intelligence is continuously monitoring and updated.   Top

How do I know what license to choose and how can I expand capacity?

Beyond evaluating AccelOps to assess capacity requirements, AccelOps provides guidance on Model capacity appropriate for your requirements. At any point in time during the subscription period, users can upgrade capacity. Contact sales for more details.   Top

What device sources does AccelOps support?

AccelOps supports popular infrastructure components and applications and we frequently update AccelOps device support.   Top

VMware Support Policy

AccelOps is a member of the VMware Technology Alliance Partner Program and the company will use reasonable efforts to maintain interpretability and support of the VMware platform and products. AccelOps, both the SaaS and virtual appliance solution, operate as a guest host on VMware ESX or ESXi in accordance with a VMware certified operating system. The company will support customers who run AccelOps' products on VMware supported operating environments as per our End User License Agreement and as defined in our installation guidelines. The operating environment, procured by the customer, must comply with VMware set of certified Hardware. The customer and VMware will be responsible for any interactions or issues that arise at the hardware or operating system layer as a result of their use of VMware. AccelOps does reserve the right to request our customers to diagnose certain issues in a native certified operating system environment. AccelOps will only make this request when there is reason to believe that the virtual environment is a contributing factor to the issue. AccelOps will inform the customer to request support from VMware directly regarding any problems that may, in the sole opinion of AccelOps, be directly related to VMware. In such a case, AccelOps will provide detailed information where possible to support the customer and VMware.   Top